We all have to buy LPG cylinders. The three Government controlled oil companies rule the roost. The private players are too expensive for a normal household. The agents of these oil companies to whom the job of distribution is given are the lords of the rings. Typically, if any household books the refill with one of these agents, the cylinders are sent through their delivery boys. God, the power these delivery boys have may put any Manager in a company to shame. These delivery boys demand the tip and that too an amount fixed by them. Presently, the delivery boy charges Rs.30/- for delivering a cylinder. Do we give in because of a sympathy that these hard working boys deserve something.and for this do they have to demand?. My own feeling is that full cost of delivering the LPG cylinder should be borne by the agent out of his commission that he gets from the oil Companies. However, they pay a meager salary to these delivery boys with the hope that they may 'make up' by collecting tips from households. They would then maximise their profit.
In case, the payment of tip is refused, then there is a fear that these delivery boys may deliberately delay the delivery of the cylinders and also behave rudely. As on date these companies, being in the service to consumers from whom they are earning well, lack a public grievance forum or a channel through which the public can voice their grievance.
Are you getting your query answered by the delivery boy or the agent responsible?.
How many time you have tried to call the agent on the telephone and he does not pick up?
Have you at all received polite and correct answers to your queries from these people?.
People must voice their protest/dissent to the service of these Government agencies who have ruled for too long. The problem cited may look frivolous, but is it ethical?. How may such frivolous, but unethical practices that we as people can shut our eyes an mouth to?
In case, the payment of tip is refused, then there is a fear that these delivery boys may deliberately delay the delivery of the cylinders and also behave rudely. As on date these companies, being in the service to consumers from whom they are earning well, lack a public grievance forum or a channel through which the public can voice their grievance.
Are you getting your query answered by the delivery boy or the agent responsible?.
How many time you have tried to call the agent on the telephone and he does not pick up?
Have you at all received polite and correct answers to your queries from these people?.
People must voice their protest/dissent to the service of these Government agencies who have ruled for too long. The problem cited may look frivolous, but is it ethical?. How may such frivolous, but unethical practices that we as people can shut our eyes an mouth to?